Frequently Asked Questions

Yes, Qikbite has an Offline Mode. You can continue to take orders and print receipts. However, credit card processing and MMQR payments will not work until the internet connection is restored. Data will sync automatically once back online.

To void a transaction, go to the History tab, locate the completed order, tap the three-dot menu, and select "Void Transaction". You will need a Manager PIN to authorize this action.

This usually happens due to a slight network delay. Tap the "Check Status" button on the payment screen to force a refresh. If it still doesn't update, ask the customer to show their transaction success screen, take a photo of the Ref ID, and use the "Mark as Paid (External)" option to close the order.

MMQR is a standardized system. You can accept payments from KBZPay, Wave Money, CB Pay, AYA Pay, UAB Pay, and most other major banking apps in Myanmar.

Automatic refunds via the POS are currently not supported for MMQR. You must perform a manual refund (cash or bank transfer) to the customer and then void the transaction in the POS to balance your books.

First, check if the printer has paper and is powered on. Ensure the LAN cable is securely connected to your WiFi router. You can try printing a "Self Test" page by turning the printer off, holding the Feed button, and turning it back on. If you get an IP address, check if it matches the one in Qikbite Settings.

Yes! Qikbite is platform-agnostic. It works on any device with a modern web browser (Chrome, Safari). For the best experience, we recommend an iPad (Gen 9 or later) or a Samsung Galaxy Tab A8.

Log in to the Web Dashboard (not the POS app), go to Settings > Billing, and scroll down to "Invoice History". Click the download icon next to the relevant month.

Yes, if your restaurant is seasonal or undergoing renovations, you can pause your subscription for up to 3 months. Contact our support team to activate "Hibernation Mode" for a reduced fee.