Qikbite Support Center
Qikbite Help Desk

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Quick Access: Top 5 Questions
How do I connect my thermal printer via LAN? How to reset the Admin PIN code? How to void a transaction after settlement? MMQR Payment stuck on "Processing" Adding modifiers to menu items

Browse Knowledge Base

Select a category to find detailed guides and tutorials.

Cashier Flow

Orders, payments, splits & refunds
Kitchen Flow

KDS bumping, routing & management
Waiter App

Tableside ordering & floor plans
Admin Portal

Reporting, menu setup & staff
Hardware

Printers, networking & terminals
Pricing & Plans

Upgrades, renewals & features
Billing

Invoices & account history

Cashier Flow Guides

  1. On the checkout screen, tap the "Split Bill" button located at the bottom action bar.
  2. Select "Split by Headcount" to divide equally, or "Split by Item" to assign specific dishes to seats.
  3. If Headcount: Enter the number of guests (e.g., "3"). The system calculates the equal share.
  4. Process payment for the first share. The bill remains open until the balance reaches 0.

Voids are used to cancel a completed transaction. This usually requires Manager-level permission.

  1. Navigate to Orders History from the main menu.
  2. Select the paid order you wish to void.
  3. Click the three dots (menu) in the top right corner.
  4. Select Void Transaction.
  5. Enter your Manager PIN code to confirm.
Note: Voided transactions are irreversible. They will appear in your End of Day report with a value of 0.

Kitchen Flow Guides

The Order Queue Station (OQS) uses dynamic colors to indicate ticket age:

  • White Order received (0-1 min). Normal priority.
  • Yellow Preparation (Between 1 - 1 min). Check status.
  • Red Overdue (> 1 min). Immediate attention required.

Hardware & Printers

  1. Connect the LAN cable from your WiFi router to the back of the Epson printer.
  2. Turn on the printer while holding down the small "Feed" button. This will print a status sheet.
  3. In the Qikbite App, go to Settings > Printers > Add Printer.
  4. Enter the printer name and select "Epson Generic" as the model.
  5. Click "Test Print" to confirm connection.

MMQR & Billing

If a customer has paid but the POS is not updating:

  1. Do not charge the customer again.
  2. "Check local internet connection"
  3. Check mmqr status connection icon in the top right.
  4. If the issue persists, take a photo of the customer's success screen and mark the order as "Paid via External" to close the table, then contact support.